Customer journey timeline

In progressView on roadmap· 2 months ago

Per end-user/customer activity view: posts submitted, votes, comments, support tickets, changelog notifications received, NPS/CSAT responses, and linked CRM account/deal context. Helps support/product understand a customer's history before replying.

Privacy sensitive: member-only, audit logged, exportable/deletable via GDPR workflows. Depends on audit/notification/support foundations.

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