LAFU Sales Reports

Choose which admins are support agents

FeatureShipped· 1 month ago

Imported from GitHub issue El-SaMa/oma#132 by @El-SaMa.


User story

As an admin, I want to choose which admins are support agents, so that the ticket assignee list is the people who work tickets.

Background

The assignee dropdown is filled from staff-org memberships whose role is owner, admin, or support (listSupportAgents in apps/web/lib/support/agents.ts). Admin support settings have no control for this. A person can be an admin in practice and still be missing from the list if their membership role is something else.

Lived: the desk showed only Noora until Elsama's staff-org membership was updated in the database.

Acceptance criteria

  • Admin, Support settings lists staff-org admins and owners.
  • An admin can mark which of them are ticket assignees.
  • The assignee dropdown on the desk and on a ticket shows only the marked people.
  • Turning someone off does not delete their account and does not close tickets already assigned to them.
  • A ticket that is already assigned to someone who is later turned off still shows that name.

Out of scope

  • Inviting a new user.
  • Changing their portal role.

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